Welcome to https://ekartshopee.com/. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. These terms apply to all users of the site, including browsers, customers, merchants, and contributors of content. Please read them carefully before using our services.

1. Company Overview
We are an e-commerce platform based in Mohali, Punjab, specializing in Hair Care, Skin Care, Fitness, and Nutrition products. Our mission is to offer 100% authentic and verified products, sourced responsibly and delivered with care.

2. Acceptance of Terms
By visiting our site and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms and Conditions, including any additional policies referenced herein. If you do not agree to all the terms, you may not access the website or use any services.

3. Eligibility
You must be at least 18 years old or have legal parental/guardian consent to use our website. By using our services, you affirm that you are eligible to enter into legally binding contracts under applicable law.

4. Product Information
We strive to provide accurate descriptions, images, and details for all our products. However, colors may appear differently on different screens, and natural variation in products (especially in wellness and skin care) may occur.

All products listed on our website are 100% genuine and verified. We do not sell counterfeit or expired items.

5. Pricing and Availability
Prices for our products are subject to change without prior notice. We reserve the right to modify or discontinue any product or service at any time without liability. All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

6. Order Acceptance and Cancellation
We reserve the right to accept or reject any order at our discretion. In case an order is canceled by us due to stock issues, pricing errors, or other concerns, we will issue a full refund.

Customers can request cancellation within 2 hours of placing the order by contacting our support team. Once the order is processed or dispatched, cancellations may not be possible.

7. Shipping and Delivery
We aim to ship your products promptly. Most orders are processed within 1–2 business days and delivered within 3–7 working days, depending on your location. Delays may occur due to unforeseen circumstances or third-party courier issues.

Shipping charges, if any, will be displayed during checkout.

8. Returns and Refunds
We offer a return or exchange only for damaged, defective, or incorrect products. To be eligible, you must notify us within 48 hours of delivery and share relevant images. We do not accept returns for opened, used, or non-defective items due to hygiene reasons.

Refunds, if applicable, will be processed within 5–7 working days via the original mode of payment.

9. User Conduct
You agree not to:

Use the site for any unlawful or unauthorized purpose

Interfere with the website’s security or functionality

Upload or transmit viruses or harmful code

Harass, abuse, or violate the rights of others

We reserve the right to suspend or ban users who violate these terms.

10. Intellectual Property
All content on our website—including logos, images, product descriptions, design, and text—is the property of [Your Company Name] or its content providers and is protected under intellectual property laws. You may not copy, reproduce, or exploit any part of the site without express written permission.

11. Limitation of Liability
We shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

The use or inability to use our website or products

Any errors or omissions in content

Delays in delivery beyond our control

Your use of the website and its services is at your own risk.

12. Governing Law
These Terms and Conditions are governed by the laws of India and the jurisdiction of courts located in Mohali, Punjab.

13. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with the updated date. Continued use of the website after changes signifies your acceptance of the revised terms.

14. Contact Information
For any queries or concerns regarding these Terms, you can contact us at:

📧 Email: natureway999@gmail.com
📞 Phone: +919782719259
📍 Address: 76 Goliavaas Mansarovar Extension Jaipur -302020